Last updated: 6 October 2026

Data Deletion

Effective date: 6 October 2026

These documents apply to ecomassist.net and the EcomAssist panel. Questions: legal@ecomassist.net.

1. 1.Delete your account

   Email legal@ecomassist.net from the address on your account with the subject "Delete my account". We confirm by email once it is done.

   We delete your profile, connected stores, encrypted tokens, listings, orders, buyer details and drafts. Billing records required by accounting law are kept and then erased when that period ends.

2. 2.Disconnect a marketplace

   To remove only one store, revoke EcomAssist under eBay → Account settings → Third-party app access, or email us. Revoking stops all API access immediately; the store's data is deleted within 30 days.

3. 3.eBay account-deletion notifications

   Our endpoint https://ecomassist.net/api/ebay/account-deletion receives eBay Marketplace Account Deletion notifications. Each notification is checked against eBay's signature before anything is changed.

   For a verified notification we delete the matching store with its listings and orders and clear the user's name and address from any other records. This happens on receipt, and in every case within 30 days.

4. 4.Requests from buyers

   If you bought from a seller who uses EcomAssist, contact that seller or email us with the order number. We will remove your details from our records and confirm by email.

5. 5.Timeline

   Live data: deleted within 30 days of the request. Backups: overwritten within a further 30 days. Buyer addresses are also deleted automatically 90 days after tracking upload, without any request.

6. 6.Contact

   Deletion requests and questions: legal@ecomassist.net.